Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location, but most orders arrive within 7-15 business days.
Do you offer international shipping?
At this time, Maison Veloura ships within the United States only.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package every step of the way.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us at our customer support email to begin the return process.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll work to resolve the issue as quickly as possible.
Can I cancel or change my order?
Orders can only be canceled or modified within 12 hours of being placed. Please contact us as soon as possible if you need assistance.
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by emailing us at:
support@shopmaisonveloura.com
We aim to respond to all inquiries within 24-48 business hours.