Shipping policy

Shipping Policy

Thank you for shopping with Maison Veloura. We strive to provide you with the best shipping experience possible.

Order Processing

Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times are as follows:

United States: 7-15 business days

Please note that shipping times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, and holidays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 2-5 business days for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Maison Veloura is not responsible for packages delivered to incorrect addresses provided by customers.

Lost or Stolen Packages

Maison Veloura is not responsible for lost or stolen packages marked as delivered by the shipping carrier. If you experience any issues with your delivery, please contact the shipping carrier directly.